Entry Level Support Technician
Skopje, Macedonia · Remote
Full-time
Job Summary
This full-time Entry-Level Support Technician is based in Skopje, operating fully remote. We are looking for a highly motivated and customer-focused Level 1 Support Technician to join our dynamic IT team. In this entry-level position, you will act as the primary point of contact for end-users facing technical challenges. Your main duty will be to deliver prompt and efficient resolutions to routine IT issues through phone, email, chat, or remote tools, while promptly escalating more advanced problems to senior support tiers. This role is perfect for an individual with a strong passion for technology and a commitment to exceptional user support, offering clear pathways for career advancement in IT.
Qualifications and Responsibilities
- Higher education qualification required (e.g., Bachelor's or Associate's degree in IT, Computer Science, Information Technology, or a related field; equivalent professional certifications or experience may be considered).
- Entry-level role: 0-2 years of experience in IT support or customer service; recent graduates are strongly encouraged to apply.
- Solid foundational knowledge of Windows and Mac operating systems, Microsoft Office Suite, and basic networking principles.
- Familiarity with help desk ticketing systems (e.g., ServiceNow, Zendesk) is advantageous.
- Strong command of English, both verbal and written, with the ability to clearly and professionally explain technical concepts to non-technical users.
- Excellent problem-solving abilities, patience, and a genuine customer-centric approach.
- Capability to thrive in a fast-paced environment while managing multiple priorities effectively.
- Required: Fluency in English and Macedonian, both written and spoken.
- Availability to work Monday through Friday, 8:00 AM to 5:00 PM US Eastern Standard Time (EST).
Preferred Skills and Certifications
- Relevant certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Certified Fundamentals.
- Hands-on experience with remote support tools, Active Directory, or hardware troubleshooting.
Compensation and Benefits
- Competitive salary range based on experience and qualifications.
- Comprehensive benefits package, including health insurance, paid time off, and ongoing professional development opportunities.